Careers at Flagstone
At Flagstone, we are ‘doers’ and we own our own success. We change what we don’t like, celebrate what we do and most importantly - we do it together.
Our Values are the bedrock of our continued success and drive our culture.
Discover more about who we are and our culture.
Our values
We're proactive and confident
We're aspirational yet authentic
We're empathetic.
Mental health and well-being
Health & Fitness
- Healthcare
- Optical and dental
- EAP service
- 24/7 GP access
- Annual subscription to FIIT
- Cycle Scheme
- Discounted gym membership
Well-being and community
- Quarterly wellness days
- Giving Back CSR days
- 25 days’ holiday and some extra for Christmas
- Monthly peer to peer awards
- Flexible bank holidays
- Around the World in 90 days
- Annual learning bursary of £1k
- Time off for study and training
- Mental Health First Aiders
Financial peace of mind
- Competitive salary
- Share scheme
- Contributory Pension scheme
- Income protection
- Life insurance
- Season ticket loan
- Payroll linked savings through Level
- Attractive family friendly packages
Celebrating our differences, together
We celebrate diversity. Through sharing our unique backgrounds and experiences, we work smarter, more innovatively, and make better decisions, together.
We’re wholeheartedly committed to nurturing an inclusive workplace which values and encourages everyone to bring their authentic selves to work each day.
Currently:
- Our team comprises over 20 nationalities
- Over 30% of our colleagues are people of different diversities
- Over 30% of our colleagues identify as female
- 25% of our Senior Leadership team identify as female
- Our 2020/21 gender pay gap sits at 5.4%, a 10% improvement from 2019/20
Although we're proud of the changes we've implemented, we are committed to surpassing expectations and to being better. We’ve put frameworks in place to ensure our team are educated on DEI. We proactively take steps to champion the hiring of candidates from underrepresented communities, from how and where we advertise our roles, through to the ambitious targets we hold ourselves accountable to.
Interested in joining us? Current vacancies
The CRM team has a wide range of responsibilities including email marketing, automation, Salesforce management, reporting and client retention and loyalty. The Email Marketing (CRM) Executive’s responsibility is to bring as much value to the Flagstone business and its clients as possible by helping to deliver the CRM email strategy and customer communication plans, using best in class marketing tools. Your days are guaranteed to be varied and we encourage you to voice your ideas with ways in which we can improve our marketing communications.
The Business Development Manager is responsible for managing our bank acquisition strategy, and the relationships with our bank partners as they go through the onboarding journey to become a key strategic partner. The Flagstone banking franchise is a market leading proposition, which allows Flagstone to differentiate itself from the competition. This is a pivotal role within the team, which defines the relationship strategy and drives the execution of acquiring new banking partners, in order to retain and expand this market leading position. All in turn, this role will support the scale-up of our business, and Flagstone’s commitment to our customers’ experience being at the heart of what we do.
This is a hands-on role working with various types of IT Engineers to deliver a robust, scalable, and secure platform for our clients. CloudOps Engineers also help to improve the processes and practices associated with the automation and delivery of cloud infrastructure and services.
The purpose of this role is to support the Head of Brand Marketing and Head of Sales to implement and manage a full marketing plan to drive engagement/leads, with/through our intermediated partners. This role will initially focus on major accounts but in time the scope will also include smaller organisations. Working with the Brand Manager, Digital Performance Manager and Content Marketing Manager this role will pull together the various elements of marketing and sales activity in an overall partnerships marketing plan as well as being an active member of the Flagstone Introducer Squad.
As well as managing numerous SaaS platforms, you will also manage and administer O365 and all the components that make up our standard operating environment (SOE). Security is at the heart of what we do, and you will be given a chance to improve our cyber security posture as well as suggest and build components that enhance the security of the company. Your days are guaranteed to be varied and we encourage you to voice your ideas with ways in which we can improve our service. Your responsibilities will include:
Working within a UX team in sprints alongside Product/Brand/Marketing/Technical stakeholders, you will advocate user centred design, using your research skills to help inform and validate best in class experiences that drive business impact.
The Client Services team has a wide range of responsibilities including client on-boarding, operations, technical assistance, transactions and customer care. The Customer Care team are responsible for providing a high touch and personalised service to our Clients to enable their continuous support and resolutions to their queries or complaints. Your days are guaranteed to be varied and we encourage you to voice your ideas with ways in which we can improve our service.
The Client Services team has a wide range of responsibilities including client onboarding, operations, technical assistance, transactions and customer care. The Onboarding team manage the overall client experience, the day-to-day onboarding of the Flagstone’s new clients, and are responsible for ensuring compliance with the firm’s internal procedures and policies in respect of Anti- Money Laundering. Your days are guaranteed to be varied and we encourage you to voice your ideas with ways in which we can improve our service.
The Client Services team has a wide range of responsibilities including client onboarding, operations, technical assistance, transactions and customer care. Your days are guaranteed to be varied and we will encourage you to think about how to improve our service and will always welcome your ideas.
What our team say about working at Flagstone
Kieran Fox
Kieran Fox
Our hiring process
1. Online application is reviewed by our Talent Acquisition team
2. Shortlisted candidates are invited to a 1st stage phone interview with Talent Acquisition Partner/one of our Culture champions which is made up of a panel of cross-functional peers
3. Face to face interview with the Hiring Manager and/or peers to assess values fit and your experience and skill-level
4. In-depth skills interview with the Hiring Manager, peers and key stakeholder(s). This could include a technical exercise or a task
5. Final face to face interview with the Hiring Manager and Senior Leadership Team where necessary, as a final review
The interview process is for you to gauge suitability and fit, as much as it is for us to meet you. We encourage you to be inquisitive and ask questions throughout your hiring process, so you build a holistic view of who we are and why you should join us. Check out our list of vacancies above.